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Keywords: Psychological entitlement
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (3): 933–950.
Published: 29 September 2022
...-esteem Psychological entitlement Proactive customer service performance In the workplace, humour is a communicative tactic widely used by leaders to amuse employees (Cooper, 2008). For example, Robin Li, the CEO of Baidu, was splashed with water by a man when giving a speech at Baidu Create...
