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Zhuanzhuan Sun
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Journal Articles
The impact of underdog expectations on hospitality employees’ service performance
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (12): 4158–4175.
Published: 06 November 2025
Includes: Supplementary data
Journal Articles
Killing the service fire: leader aggressive humour undermines hospitality employees’ proactive customer service performance
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (3): 933–950.
Published: 29 September 2022
Journal Articles
The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (1): 46–63.
Published: 16 August 2022
