Skip to Main Content
Long-Zeng Wu
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Why and when perceived organizational exploitation inhibits frontline hotel employees’ service performance: a social exchange approach

Available to Purchase
Yurong Fan, Qixing Huang, Long-Zeng Wu, Yijiao Ye, Yuan Zhou, Chunchun Miao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2024) 36 (12): 4092–4110.
https://doi.org/10.1108/IJCHM-04-2023-0478
Published: 30 April 2024
View article titled, Why and when perceived organizational exploitation inhibits frontline hotel employees’ service performance: a social exchange approach
Open the PDF for Why and when perceived organizational exploitation inhibits frontline hotel employees’ service performance: a social exchange approach in another window
Add to Citation Manager for Why and when perceived organizational exploitation inhibits frontline hotel employees’ service performance: a social exchange approach
Journal Articles

The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective

Available to Purchase
Zhuanzhuan Sun, Long-Zeng Wu, Yijiao Ye, Ho Kwong Kwan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2023) 35 (1): 46–63.
https://doi.org/10.1108/IJCHM-11-2021-1417
Published: 16 August 2022
View article titled, The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective
Open the PDF for The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective in another window
Add to Citation Manager for The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective
Journal Articles

Fuel the service fire: The effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance

Available to Purchase
Long-Zeng Wu, Yijiao Ye, Xuan-Mei Cheng, Ho Kwong Kwan, Yijing Lyu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2020) 32 (5): 1755–1773.
https://doi.org/10.1108/IJCHM-06-2019-0534
Published: 16 April 2020
View article titled, Fuel the service fire: The effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance
Open the PDF for Fuel the service fire: The effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance in another window
Add to Citation Manager for Fuel the service fire: The effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal