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Journal Articles

Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective

Xuan-Mei Cheng, Yijing Lyu, Yijiao Ye

International Journal of Contemporary Hospitality Management (2023) 35 (3): 1109–1124.

https://doi.org/10.1108/IJCHM-11-2021-1373

Published: 14 October 2022

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Journal Articles

Fuel the service fire: The effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance

Long-Zeng Wu, Yijiao Ye, Xuan-Mei Cheng, Ho Kwong Kwan, Yijing Lyu

International Journal of Contemporary Hospitality Management (2020) 32 (5): 1755–1773.

https://doi.org/10.1108/IJCHM-06-2019-0534

Published: 16 April 2020

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