...Barry L.M. Mak Purpose The objectives of this study are to find out why tour operators implement quality assurance, and what problems and challenges they face in doing so. Design/methodology/approach This study utilized a multiple‐case study approach, interviewing the senior managers of three...

... support costs; deliveries per month. Quality issues are relevant to this subsystem too and they quality assurance techniques, such as quality control charts (i.e. the x‐bar,Σ and R charts), which are designed to monitor the process to determine whether it is in or out of control...

...Rodney Giles; Don Sinclair In the quest to ensure adherence to best practice throughout the Army′s Catering Training Centre, the Army School of Catering enrolled in a series of workshops towards a better understanding of Quality Assurance and Control. Outlines the initial approach taken...