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Keywords: Recruitment
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Journal Articles
AI-assisted recruitment in hospitality: drivers of candidate satisfaction and perceptions of recruiter credibility
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (3): 1027–1048.
Published: 13 February 2026
...Maher Georges Elmashhara; Maria Teresa Borges Tiago; Susana C. Silva Purpose Artificial intelligence ( AI )-assisted recruitment is evolving in the hospitality industry. However, a critical gap persists in understanding what recruiters expect from AI tools and how to design them to meet those...
Includes: Supplementary data
Journal Articles
Employing the houseless as corporate social responsibility
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (8): 3029–3050.
Published: 18 January 2023
... 2022 27 09 2022 20 11 2022 18 12 2022 © Emerald Group Publishing Limited 2022 Emerald Group Publishing Limited Licensed re-use rights only Houselessness Recruitment CSR Customer perceptions I once thought I was going to be living in a tent for the rest of my life...
Journal Articles
The tradeoff between fit perceptions across recruitment stages by new job seekers
Available to Purchase
International Journal of Contemporary Hospitality Management (2017) 29 (10): 2610–2628.
Published: 09 October 2017
...Chih-Lun (Alan) Yen 28 05 2016 08 09 2016 30 10 2016 04 02 2017 When recruiters start interacting with job seekers during the initial stage of the recruitment process, the recruiters are more likely to receive a favorable job choice decision from these potential...
Journal Articles
Online and social media recruitment: Hospitality employer and prospective employee considerations
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International Journal of Contemporary Hospitality Management (2016) 28 (2): 327–345.
Published: 08 February 2016
...Adele Ladkin; Dimitrios Buhalis Purpose – This paper aims to reflect on issues concerning online and social media recruitment in hospitality organisations. It considers the implications for employers and prospective employees, discussing areas of mutual relevance. Design/methodology/approach...
Journal Articles
Social media usage in hotel human resources: recruitment, hiring and communication
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International Journal of Contemporary Hospitality Management (2015) 27 (2): 170–184.
Published: 16 March 2015
... activities. Higher service level hotels are related to SM HR use generally; midscale properties report higher usage for internal communication. Use of SM in hotel HR is more focused on marketing versus recruitment activities. Research limitations/implications – The generalizability and, therefore...
Journal Articles
How to help your graduates secure better jobs? An industry perspective
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International Journal of Contemporary Hospitality Management (2009) 21 (3): 308–322.
Published: 17 April 2009
... by hospitality programs, from the industry's perspectives. Design/methodology/approach Data were collected through an online survey from hospitality recruiters and human resources managers. Descriptive statistics were applied for the data analysis. Findings Internship requirement was found to be the most...
Journal Articles
Talent management: A strategy for improving employee recruitment, retention and engagement within hospitality organizations
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International Journal of Contemporary Hospitality Management (2008) 20 (7): 743–757.
Published: 03 October 2008
...Norma D'Annunzio‐Green; Gill Maxwell; Sandra Watson; Julia Christensen Hughes; Evelina Rog Purpose The purpose of this article is to clarify what is meant by talent management and why it is important (particularly with respect to its affect on employee recruitment, retention and engagement...
Journal Articles
Golf and club entry level management competencies
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International Journal of Contemporary Hospitality Management (2008) 20 (6): 694–699.
Published: 22 September 2008
... is challenged by an insufficient number of qualified applicants for management vacancies. The research offers new approaches to recruitment and development of entry level managerial candidates. Jill Fjelstul can be contacted at: fjelstul@mail.ucf.edu © Emerald Group Publishing Limited 2008 Golf...
Journal Articles
The barriers to the recruitment and retention of supervisors/managers in the Scottish tourism industry
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International Journal of Contemporary Hospitality Management (2006) 18 (5): 380–397.
Published: 01 August 2006
...Andrew Martin; Deirdre Mactaggart; Jiaolan Bowden Purpose The primary objective of this study was to examine, from the supervisors/managers' perspective, the impacting factors and barriers on their recruitment and retention in the Scottish tourism industry. Design/methodology/approach...
Journal Articles
Realistic recruitment: An empirical study of the cruise industry
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International Journal of Contemporary Hospitality Management (2006) 18 (4): 278–289.
Published: 01 June 2006
...Steffen Raub; Eva Maria Streit Purpose To report on the results of an empirical study on recruitment practices in the cruise industry and interpret these results from the perspective of theory on “realistic recruitment”. Design/methodology/approach Research was carried out in a two‐step...
Journal Articles
Selecting hotel staff: why best practice does not always work
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International Journal of Contemporary Hospitality Management (2004) 16 (2): 125–135.
Published: 01 March 2004
...Cliff Lockyer; Dora Scholarios This paper considers the nature of “best practice” recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures...
Journal Articles
Sex discrimination in the licensed trade: a study of the differing attitudes to legal matters
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International Journal of Contemporary Hospitality Management (2003) 15 (7): 379–385.
Published: 01 December 2003
... of some key aspects of the law relating to sex discrimination and its observance by the managers/tenants of public houses. This is limited to the recruitment of staff but touches on sexual harassment and the rights of peripheral workers. An examination of the literature is undertaken and a comparison...
Journal Articles
International Journal of Contemporary Hospitality Management (2001) 13 (6): 319.
Published: 01 November 2001
...Hadyn Ingram Michael Flynn , Caroline Ritchie and Andrew Roberts . Public House and Beverage Management: Key Principles and Issues . Butterworth‐Heinemann, Oxford , 219 pp. £17.99 Licensed premises Drinks industry Recruitment Although...
Journal Articles
Where do public house managers come from? Some survey evidence
Available to Purchase
International Journal of Contemporary Hospitality Management (2001) 13 (2): 86–92.
Published: 01 April 2001
.... Whilst management remains an occupation for those who are changing occupation with significant life experience as their primary qualification, the trend towards a more educated workforce is displayed in this data. Drinks industry Public houses Recruitment The high streets of the UK bear...
Journal Articles
Expatriate recruitment in South East Asia: dilemma or opportunity?
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International Journal of Contemporary Hospitality Management (2000) 12 (6): 352–359.
Published: 01 November 2000
...Neill Barber; Luke Pittaway This paper has analysed the impact of the South East Asian crisis on the recruitment strategies of multinational hotel companies. In the paper a brief review of expatriate recruitment is conducted. From this review a number of strategies of recruitment are identified...
Journal Articles
Becoming an employer of choice: assessing commitment in the hospitality workplace
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International Journal of Contemporary Hospitality Management (1996) 8 (6): 3–9.
Published: 01 November 1996
... properties which aimed to identify factors relating to employee satisfaction and commitment. © MCB UP Limited 1996 Commitment Employees Hospitality industry Hotels Job satisfaction Recruitment In a global service economy the workplace is changing. With a tremendous increase...
Journal Articles
Employee perceptions of the hotel sector in the People’s Republic of China
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International Journal of Contemporary Hospitality Management (1996) 8 (1): 22–28.
Published: 01 February 1996
.... Also examines the disparity between what staff expect and what they actually think they get in the way of satisfaction. China Employees Hotels Job satisfaction Recruitment Tourism This article examines the perceptions of Chinese hotel workers as to their perceptions regarding the hotel...
Journal Articles
Front‐office Staff Selection Techniques
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International Journal of Contemporary Hospitality Management (1993) 5 (4)
Published: 01 April 1993
...Robert Z. Waryszak; Thomas G. Bauer Reports a study of selection techniques used for front‐office staff recruitment in hotels and motels in the state of Victoria, Australia. A survey of 172 establishments with more than 30 rooms indicated that the most frequently used techniques are interview...
Journal Articles
The Selection of Quality Operative Staff in the Hotel Sector
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International Journal of Contemporary Hospitality Management (1993) 5 (1)
Published: 01 January 1993
...Anne Dickinson; Elizabeth M. Ineson Examines the use of two selection techniques, i.e. biodata and personality assessment, which have been found to have high predictive validities when used in other industries, in the context of hotel employee recruitment. In the first phase of a pilot study...
Journal Articles
An Interactive Personnel Function for Managing Budget Hotels
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International Journal of Contemporary Hospitality Management (1991) 3 (3)
Published: 01 March 1991
... of the personnel function at corporate and unit level within this management context, by examining the respective personnel roles of the recruitment and training executive and the managing couple and thereby assess the contribution of the personnel function to the effective management of Campanile budget‐priced...
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