...Jie Xu; Shuhao Li Purpose Frontline employees’ service adaptive behavior is pivotal for restaurants to effectively meet customers’ dynamic demands. Grounded in regulatory focus theory, this study aims to investigate the impact of inclusive leadership on employees’ service adaptive behavior...

... to either hedonic or utilitarian values in itself, and it has a significant effect on negative emotions. The results also demonstrated that perceived hedonic and utilitarian values directly and/or indirectly influence behavioral intentions through consumption emotions. Regulatory focus theory (RFT...