...Qingjuan Wang; Ning Sun; Alice H.Y. Hon; Zheng Zhu Purpose The purpose of this study is to explore the moderating effect of Confucian values and the mediating effect of relationship quality on the relationship between organizational justice and employee service orientation in the tourism...

... activities, as immoral actions. Building upon expectancy violation theory and moral foundation theory, this study aims to examine the moderating role of locavorism on the indirect effects of preexisting relationship quality on desire for avoidance and psychological loss through brand betrayal and moral...

... experience and technology expertise) in the relationships between antecedents and relationship quality. The researchers conducted two quantitative studies, collecting data via online surveys in Mechanical Turk (n₁ = 124 and n₂ = 281). The proposed model was tested...

...Girish Prayag; Sameer Hosany; Babak Taheri; Erdogan Haktan Ekiz Purpose This study examines the mediating effects of relationship quality (RQ) on the relationship between six antecedents and loyalty and the moderating effects of gender on these relationships. Design/methodology/approach Data...

...Shuang Ma; Huimin Gu; Yonggui Wang; Daniel P. Hampson Purpose The purpose of this paper is to identify the double-edged sword of customer involvement (perceived relationship quality and coordination cost) in new service development in the hotel industry, and to explore when customers should...

... and academics in the field of stakeholder management, where an alternative competitive strategy for an organization's wealth creation is acknowledged. © Emerald Group Publishing Limited 2013 Relationship quality Stakeholder management Organizational performance Trust Commitment China...

...Dev Jani; Heesup Han Purpose This study aimed at investigating factors that contribute to increasing full‐service restaurant customers' behavioral intentions. Unlike previous research, this study integrated both affective and cognitive contributors to customer satisfaction and relationship quality...