... to examine how employees perceived environmental uncertainty (PEU) and competency formula relate to employee CP, with a focus on the hospitality industry. Design/methodology/approach The data was collected from employees in the hospitality sector. Both symmetrical (PLS-SEM) and asymmetrical (fuzzy-set...

...’ knowledge, there are no empirical studies jointly analyzing the drivers of internalization, the relationship between the dimensions of internalization and their effects on different dimensions of results (customers, employees and society) in hotels. Performance SEM Drivers Internalization Quality...

... competitive weapon that leading service organizations possess. In economic terms, service quality has been linked to higher business profits through the generation of loyalty (Alegre and Juaneda, 2006). Satisfaction Service quality Loyalty SEM Destination attractiveness All-inclusive resorts...

... a prosperous hospitality career. The paper enhances and enriches our conceptual knowledge of a relatively barren landscape, investigating the behavior of mature employees’ choice of a hospitality career. SEM Cyprus Hospitality industry Career satisfaction Vocational decision...