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Journal Articles
Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (3): 1122–1140.
Published: 10 April 2019
..., there are no empirical studies jointly analyzing the drivers of internalization, the relationship between the dimensions of internalization and their effects on different dimensions of results (customers, employees and society) in hotels. Performance SEM Drivers Internalization Quality standards Many...
Journal Articles
International Journal of Contemporary Hospitality Management (2017) 29 (7): 1834–1853.
Published: 10 July 2017
... 05 10 2016 © 2017 Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Satisfaction Service quality Loyalty SEM Destination attractiveness All-inclusive resorts It is widely believed that loyalty plays a critical role in the survival...
Journal Articles

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