... needs using inductive thematic coding and content analysis. Findings The psychological and physical in-room needs of individual hotel guests are identified; safety, security and control emerge as paramount. Practical suggestions to complement, expand and enrich guests’ in-room experiences...

... of mobile phones to purchase ancillary air travel services. Design/methodology/approach – A comprehensive structural model was developed based on the Technology Acceptance Model and augmented with constructs like trust, privacy, security, innovativeness, and personalization. The model was validated...

...Karen Groenenboom; Peter Jones This article reports the findings of in‐depth interviews with security managers from some of London’s top hotels. What emerges is a range of different approaches to executing security policy. Key issues are identified in relation to the balance between providing...

...Martin Gill; Chris Moon; Polly Seaman; Vicky Turbin This article presents the results of an exploratory investigation into the role of the security manager in the UK hotel industry, an area of management that has been under‐researched. In addition, this paper provides qualitative evidence about...

...Gerald Shortt; Hein Ruys The mature age market segment in Australia have increased leisure time and disposable income. Many hotels are trying to increase occupancies,particularly in low season, by attempting to attract this market segment. Reports on a survey of the security needs and perceptions...