...Zhuanzhuan Sun; Yanping Yu Purpose Following self-consistency theory, this study aims to explore the implications of underdog expectations for hospitality employees’ service performance, considering self-esteem ( SE ) threat as a mediator and others’ approval of contingent self-esteem ( OACSE...

... sociometer and self-consistency theories to examine OBSE as a psychological mechanism to explain the mistreatment-voice process. Besides assessing felt trust’s two-dimensional effects, this research is possibly the first attempt to examine felt trust as an enabling force or a threat to OBSE in the context...