...-efficacy. Three scenario experiments were conducted to test the research hypotheses. The results indicated an indirect effect of regional discrimination on tourists’ unethical behavior intention via tourist anger. In addition, the findings showed that tourist self-efficacy would weaken...

... Drawing on the self-cognitive theory, this study aims to propose a conceptual model that links customer mistreatment with different types of helping behaviors through the self-efficacy mechanism. The empirical analysis made use of the original data of three hotels located in southern China...

... their service recovery performance (SRP) through self-efficacy. In Study 1, data was collected from 161 hotel managers in the USA. In Study 2, data was collected from 215 restaurant employees in Turkey. Partial least squares (PLS) method using SmartPLS 3.3.3 was used for data analysis. The results...

... This study aims to explore how the local tour guides (LTGs) operate through the sharing economy platform. This study explores how LTGs have responded to the COVID-19 pandemic restrictions using self-efficacy and other resources to improve resilience and performance. This study also delineates the working...

... to investigate diners’ self-presentation mechanism as manifested in foodstagramming. Drawing upon the social cognitive and self-presentation theories, this study develops a conceptual model to examine the relationships among food experiential value (i.e. extrinsic value and intrinsic value), self-efficacy...

...Minseong Kim; Sae-Mi Lee Motivation Self-determination theory Environmental concern Self-efficacy Pro-environmental behavior Environmental activist Hospitality employee SDT is a representative theory that studies human motivation, and posits that people experience various types...

..., they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for employee performance and employee reactions to customer reviews remain largely unclear. To address this knowledge gap, this study proposes that employee characteristics, namely, self-efficacy...

... perception of increased OTP led to greater amounts of learned skills and knowledge being applied to work tasks (Manju and Suresh, 2011). For these reasons, we propose the following hypotheses: Transfer of training Accountability Self-efficacy Supervisor support Motivation to transfer Motivation...

... and Amos 25.0 were used for analysis. The results revealed that error tolerance had direct positive relationships with employees’ psychological safety and self-efficacy, both of which had positive impacts on learning behavior and error reporting. In addition, learning behavior positively influenced...

...Maria Gebbels; Ioannis S. Pantelidis; Steven Goss-Turner Purpose This paper aims to examine the interplay between self-efficacy and career inheritance and its influence on career commitment in the hospitality sector. High labour turnover, unclear career paths and the transient nature of the work...

... influenced proactive behavior of tour guides. Moreover, both perceived organizational support and self-efficacy were found to mediate the relationship between human resource management practice and proactive behavior. This study contributes to the tourism literature by finding that both perceived...

...Mahn Hee Yoon; David J. Yoon Purpose This paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX) with customer service behaviors and also the moderating roles of team-level differentiations in leader...

... of this paper is to develop a validated food safety whistle-blowing scale and examine how training influences food handlers’ whistle-blowing, the mediating roles of job satisfaction and food safety self-efficacy and the moderating roles of organization type and gender. A sample of 734 food handlers from...

...Soon-Ho Kim; Min-Seong Kim; Stephen Holland; Hye-Sook Han Hospitality employees’ beliefs of their own expertise and skill are an important predictor of successful service toward achieving customer satisfaction (Raub and Liao, 2012). Thus, self-efficacy in the hospitality literature is associated...

... value Self-efficacy SmartPLS Adoption model Ridesharing applications Sharing economy In the tourism sector, the sharing economy is changing industry dynamics (Cheng, 2016 ; Karlsson and Dolnicar, 2016 ; Ert et al., 2016). Peer-to-peer accommodation platforms for example...

... ; Park and Gursoy, 2012 ; Salanova et al., 2005). According to the reviews of previous researchers, job resources/organizational antecedents (e.g. autonomy, performance feedback and POS) and individual resources/individual antecedents (e.g. optimism, self-efficacy and self-esteem) are the two...

... identification (RFID) cashless payment systems in the hospitality industry. A comprehensive structural model was developed by adding two additional constructs to original TAM, namely, self-efficacy and perceived risk. A self-administered online questionnaire was used to collect the data of the study from...