... climate as a critical multilevel moderator, strengthening the positive relationship between HPHRPs and team engagement. Additionally, service climate is found to be a key factor that amplifies the indirect multilevel positive effect HPHRPs have on service performance by reinforcing team engagement...

... 2023 22 06 2023 24 07 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only CEO responsible leadership CSR Ethical climate Service climate Initiative climate CEO founder status National Natural Science Foundation of China...

... affected by adequate FS practices. To the best of authors’ knowledge, this is the first study to model the FS climate in the hospitality sector and discuss the implications. Training Organizational culture Service climate Risk perception Food handler Food safety culture Recently...

... behavior (OCB) in hotels. Specifically, it analyzes the mediating role of empathy – individual level – and service climate – group level – in the relationship between supervisor servant leadership and employee OCB. Dioni Elche can be contacted at: Dioni.Elche@uclm.es 30 05 2019 27 09...

...Hee Jung (Annette) Kang; James Busser; Hyung-Min Choi Purpose This study aims to develop a conceptual model of service climate in hospitality, which tests its relationship with psychological capital (PsyCap), quality of work life (QWL) and turnover intention. Design/methodology/approach Data...

... climate. In their recent review of service management, Subramony and Pugh (2015) noted several topics in need of further explication in relation to the various links of the SPC. For example, they agreed that further work should be done on service climate and employee engagement, but also added the need...

... outcomes in the hospitality industry. Theoretically, the findings enrich our understanding of how CEO leadership might shape firm-level outcomes. Firm performance Competitive intensity CEO servant leadership Service climate Evaluation and Internal Advancing Mechanism of Food Enterprises...

...Yuanqiong He; Wenli Li; Kin Keung Lai Purpose This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It considers different dimensions of service climate separately, including...

..., this paper attempts to ascertain which factors are truly key in customer decision‐making, and in which order each element of the service is rated by the industry's key target market. © Emerald Group Publishing Limited 2005 Service climate Entertainment industry Customers Students...