...Ying Wang; Kevin Kam Fung So; Xiang (Robert) Li Purpose Hospitality and tourism brands face the challenge of effectively building customer engagement ( CE ) on social media. Drawing on social psychology theories of influence, this study aims to examine how reciprocity and social proof affect...

...Mingli Zhang; Shensheng Cai; Tong Qiao Purpose In social media context, service failures become public domain, making them visible to vast audiences of customers who are virtually present. Thus, this study aims to discuss the roles of service failure type and management response on observers...

... at: liujun_igsnrr@126.com 30 11 2023 21 02 2024 02 05 2024 26 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Sentiment analysis Domain dictionary Online review Social media Consumer behaviour Hospitality...

... at http://creativecommons.org/licences/by/4.0/legalcode Curation Curational strategies Curated experiences Platform economy Place curation Destinationscapes AI Social media Tourism Artificial intelligence Highlights Curation is defined as the meaningful and persistent...

...Zongshui Wang; Wei Liu; Zhuo Sun; Hong Zhao Purpose Building on social media and destination brand-related literature, this study aims to explore World Heritage Sites’ (WHSs) brand diffusion and formation process from long-term and short-term perspectives, which includes brand diffusion, user...

...Alessandro Gambetti; Qiwei Han The purpose of this paper is to explore and examine discrepancies of food aesthetics portrayed on social media across different types of restaurants using a large-scale data set of food images. The paper is organized as follows. Section 2 reviews the related...

... Social media Food experiential value Foodstagramming Strategic self-presentation Foodstagramming, a trendy social phenomenon, refers to capturing and sharing food photos on social media (Wong et al., 2019). Diners have shown considerable enthusiasm for foodstagramming in recent years...

...Resat Arica; Cihan Cobanoglu; Onur Cakir; Abdülkadir Corbaci; Meng-Jun Hsu; Valentina Della Corte Purpose This study aims to examine the factors influencing tourists to share their travel experiences on social media (SM). Design/methodology/approach An online questionnaire was administered...

... Publishing Limited Licensed re-use rights only Firm performance Social media Internationalization Environment Consumer engagement Lodging industry In response to the growing concerns for environmental problems around the world, environmental sustainability is now indispensable...

...Yunying Zhong; Valeriya Shapoval; James Busser As social media is becoming prevalent in people’s daily lives, hospitality brands are actively using various social networking platforms to communicate and foster interactions with consumers through their brand pages. Through updates...

...Fengjun Tian; Yang Yang; Zhenxing Mao; Wenyue Tang Purpose This paper aims to compare the forecasting performance of different models with and without big data predictors from search engines and social media. Design/methodology/approach Using daily tourist arrival data to Mount Longhu, China...

... on social media platforms such as Twitter and Facebook. Most importantly, these are “real-time” data, which can be applied to disclose the latest information and opinions raised by a crowd of people and organisations (Chae, 2015 ; Marlowe et al., 2017). While previous studies on crises have...

...Payal S. Kapoor; M.S. Balaji; Yangyang Jiang This study aims to examine the effectiveness of sustainability communication on social media. More specifically, the effects of message appeal (sensual vs guilt) and message source (hotel vs social media influencer [SMI]) on perceived environmental...

.... This praxis symbolizes a movement away from the traditional mindset of safeguarding culinary secrets and toward a more transparent and open philosophy toward knowledge sharing in the culinary community. Qualitative research Knowledge sharing Social media Culinary creativity Qualitatively driven mixed...

... communications landscape. Design/methodology/approach This study uses a total of six independent surveys that use various combinations of sampling, methodological and analytical approaches to demonstrate, measurement, social media, methodology, user-generated content, EWOM, electronic word of mouth...

...Shu-Chuan Chu; Tao Deng; Hong Cheng Purpose This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda for future research. Design/methodology/approach Covering a 15-year time span...

...) and the technology (social media) and by how the customer subsequently perceives. Goodhue and Thompson (1995) developed the task-technology fit (TTF) concept to explain the relationship between technology use and task performance. The fit between a task and a specific technology is measured by systematic...

... and tourism industry. This paper fills a gap by presenting the first comprehensive overview of crime research in the hospitality and tourism field in the past few decades and proposing six priorities for this research stream. Social media Tourism Crime Critical review Hospitality Criminal...

... bibliometric analysis of the current state of social media literature by examining co-word network analysis and thematic keyword analysis of both scholars and hospitality and tourism journals in three sub-periods (2002-2006, 2007-2012 and 2013-2018). This research used a bibliometric analysis of social...

... community. Social capital Social media Electronic commerce Hotel Social support Social identification Fundamental Research Funds for the Central Universities 18wkzd08 19wkpy66 The popularity and usefulness of social media and virtual communities have attracted tourists to go...