...Ying Wang; Kevin Kam Fung So; Xiang (Robert) Li Purpose Hospitality and tourism brands face the challenge of effectively building customer engagement ( CE ) on social media. Drawing on social psychology theories of influence, this study aims to examine how reciprocity and social proof affect...

...Mingli Zhang; Shensheng Cai; Tong Qiao Purpose In social media context, service failures become public domain, making them visible to vast audiences of customers who are virtually present. Thus, this study aims to discuss the roles of service failure type and management response on observers...

... rights only Sentiment analysis Domain dictionary Online review Social media Consumer behaviour Hospitality, characterized by its consumer-centric focus, plays a crucial role in providing exceptional experiences to guests (Shin et al., 2022). Hospitality involves the management...

... strategies Curated experiences Platform economy Place curation Destinationscapes AI Social media Tourism Artificial intelligence Highlights Curation is defined as the meaningful and persistent selection and organisation of content and experiences to increase value by aesthetically...

...Zongshui Wang; Wei Liu; Zhuo Sun; Hong Zhao Purpose Building on social media and destination brand-related literature, this study aims to explore World Heritage Sites’ (WHSs) brand diffusion and formation process from long-term and short-term perspectives, which includes brand diffusion, user...

...Alessandro Gambetti; Qiwei Han Food aesthetics Gastronomic experience Social media Computer vision Deep learning The growing prevalence of social media platforms has enabled customers to resolve uncertainty and communicate with businesses before making purchase decisions...

... Social media Food experiential value Foodstagramming Strategic self-presentation Foodstagramming, a trendy social phenomenon, refers to capturing and sharing food photos on social media (Wong et al., 2019). Diners have shown considerable enthusiasm for foodstagramming in recent years...

...Resat Arica; Cihan Cobanoglu; Onur Cakir; Abdülkadir Corbaci; Meng-Jun Hsu; Valentina Della Corte Purpose This study aims to examine the factors influencing tourists to share their travel experiences on social media (SM). Design/methodology/approach An online questionnaire was administered...

... in the lodging industry. Yejung Seo can be contacted at: yejung516@hotmail.com 29 05 2021 30 09 2021 12 11 2021 14 11 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Firm performance Social media Internationalization...

...Yunying Zhong; Valeriya Shapoval; James Busser While there is a plethora of social media research in the hospitality, tourism and business fields, the majority of studies concentrate on online reviews, user-generated content and online reputation management (Nusair, 2020 ; Leung et al...

...Fengjun Tian; Yang Yang; Zhenxing Mao; Wenyue Tang Purpose This paper aims to compare the forecasting performance of different models with and without big data predictors from search engines and social media. Design/methodology/approach Using daily tourist arrival data to Mount Longhu, China...

... on social media for industry-level analysis in the hospitality context. Social media Hospitality industry User-generated content Covid-19 Topic modelling Business challenge This study aims to conduct a “real-time” investigation with user-generated content on Twitter to reveal industry...

... at: yangyang.jiang@nottingham.edu.cn 06 09 2020 03 11 2020 24 12 2020 25 12 2020 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only This study aims to examine the effectiveness of sustainability communication on social media. More...

...Kai-Sean Lee; Chen-Wei (Willie) Tao Qualitative research Knowledge sharing Social media Culinary creativity Qualitatively driven mixed methods Systems view of culinary creativity Systems view of creativity A chef’s creative capacity has been a popular topic for debate...

... communications landscape. Design/methodology/approach This study uses a total of six independent surveys that use various combinations of sampling, methodological and analytical approaches to demonstrate, measurement, social media, methodology, user-generated content, EWOM, electronic word of mouth...

...Shu-Chuan Chu; Tao Deng; Hong Cheng Purpose This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda for future research. Design/methodology/approach Covering a 15-year time span...

... use MART because the technology would be ubiquitous. Based on the above results of empirical research, we deduced that TTF is a useful predictor of performance in tourism and hospitality organizations that use social media for marketing. Tourism marketing is a performance-oriented business...

... industry. This paper fills a gap by presenting the first comprehensive overview of crime research in the hospitality and tourism field in the past few decades and proposing six priorities for this research stream. Social media Tourism Crime Critical review Hospitality Criminal types...

...Khaldoon Nusair Khaldoon Nusair can be contacted at: knusair@squ.edu.om Bibliometric analysis Hospitality and tourism Social media Keyword and co-word analysis Systematic literature review Life cycle framework 12 09 2019 13 11 2019 16 01 2020 20 01 2020...

... a virtual community. Social capital Social media Electronic commerce Hotel Social support Social identification Fundamental Research Funds for the Central Universities 18wkzd08 19wkpy66 The popularity and usefulness of social media and virtual communities have attracted tourists...