... of researchers and stakeholders. Principles of responsible research are indicated and exemplar studies that use action research are described. Findings Proposals and recommendations for responsible research are identified, such as demand-driven research, action research as a methodological approach and a way...

...Josep Ivars-Baidal; Ana B. Casado-Díaz; Sandra Navarro-Ruiz; Marc Fuster-Uguet Purpose Building on new trends in tourism and smart city governance, this study aims to examine the degree of interrelation between stakeholder networks involved in tourism governance and smart city development. A model...

...Ozgur Ozdemir; Tarik Dogru; Murat Kizildag; Ezgi Erkmen Digitalization Value creation Stakeholders Hospitality and tourism The study offers a critical reflection on the digitalization movement in the hospitality and tourism industry. The value creation effect of digitalization...

... and demand. Practical implications Findings provide theoretical and practical implications from different perspectives. Collaboration among various stakeholders is also advocated to achieve sustainable and balanced development of the smart hospitality and tourism industry. Originality/value...

...Raymond Adongo; Seongseop Kim The theory of collaboration is credited to Gray (1989) , who explained that collaboration is the process by which stakeholders come together to solve a problem. The seminal works of Gray (1989) ; Bingham (1986) ; Astley (1984) and McCann (1980) provide...

... hosting a convention to indicate specific ways to reduce harmful environmental practices and the importance of each practice. The proposed sustainability framework and guidelines consider all aspects of the convention industry, including all possible aspects of stakeholders that may affect...

... of the sport mega-event that were leveraged for benefits of nation branding. An interpretivist, qualitative study explored the insights of nation brand stakeholders and experts, elicited using in-depth, semi-structured interviews (n = 27) undertaken two to three years after the staging of the event...

... approach that starts with the end in mind; the managerial activity is focused on results, the drivers of results and performance improvement; and its focus is on the needs of customers and stakeholders. Strategic planning process involves preparing the best way to respond to the circumstances...

... and functional departments. Researchers have also analyzed two broad and partially overlapped dimensions that drive firms to become environmentally proactive: regulation versus market forces, and internal capabilities versus institutional pressures (including and stakeholders’ influence). While Popp et...

... in service quality perceptions among customers, managers and employees are not sufficiently researched. In this study, the differences in service quality perceptions among the aforementioned stakeholders are examined. Design/methodology/approach – Multivariate analysis of variance was used to test...

...Robert C. Ford Purpose The purpose of this paper is to offer insights and lessons learned about how to successfully balance the interests of the many competing stakeholders who can or do influence the CVB's strategy for marketing a destination. Design/methodology/approach The study uses...

... and create anxiety among these stakeholder groups. This is not what organizations want and, as Olsen et al. (1998), Carati and Rad (2000) and Yoshikawa and Phan (2001) stated, organizations seek to answer the demands and norms expected from their investors. These scholars further postulated...

... visitor arrivals. Research was undertaken by one of the authors, to explore the opinions of the accommodation sector about current education provisions and the future direction that courses should take. Integration of all stakeholders in the implementation of the broad education policy outlined...

... levels of remuneration. The outcomes of functional flexibility for stakeholders are also explored. © MCB UP Limited 2002 Human resource management Strategy Hotels Stakeholders It would be easy to assume that the most difficult aspect of introducing functional flexibility...

... industry Stakeholders Economic systems Ownership In a legal dispute between the town of Opatija (the town) and a local hotel company, Liburnia Riviera Hotels (LRH), over ownership of some 15 of Opatija’s hotel properties (the properties), Dr Axel Luttenberger, the mayor of Opatija, stated...

...Crispin Dale; Neil Robinson Explores developments in tourism education to date, drawing on wider theoretical perspectives including the “McDonaldization” and the “Disneyization” of society. The article raises critical questions that tourism stakeholders need to acknowledge if tourism, both...