... of the mature guests and compares the results with research in other settings. The respondents′ views about emerging security practices are also investigated. © MCB UP Limited 1994 Australia Consumer attitudes Hotel and catering Hotels Older consumers Security Standards Surveys An overall...

...Abby Day; John Peters Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of“static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning...