... Place solidarity Ukraine conflict Hospitality attitudes Mental health Stress Emotional exhaustion The ongoing conflict between Ukraine and Russia has garnered significant attention worldwide, with countries providing assistance to Ukraine and imposing sanctions against Russia (BBC News...

... 14 07 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Digital technology Stress Technostress Cyber incivility Poor mental health Service recovery failure Service delay response Nomophobia Hong Kong Polyethnic...

..., an experimental design was used to understand how employees’ assailing behavior toward queer customers interacts with employee feelings of guilt and impacts their sabotage and organizational citizenship behavior via self-serving bias. Study 3 further explored how queer customer victimization interacts with stress...

... by examining the link between emotional labor – both surface and deep acting – and employee engagement through immediate outcomes of coworker-to-coworker emotional labor: emotional displays and stress. Stress is a commonly studied outcome of emotional labor in customer service contexts (Yue et al...

...Annie Haver; Espen Olsen; Kristin Akerjordet Job stressors are common in today’s workplace, and the hospitality industry is no exception (O’ Neill and Davis, 2011). Research has revealed that in recent decades, stress on hotel managers has increased more than stress on managers in other...

... that manifests in an unwillingness and/or inability to effectively perform one’s job. Stress Restaurant Customer related stressors e-word of mouth Negative online reviews Recent exponential growth in social media has meant that a high proportion of word-of-mouth communication now occurs over...

...Deseré Kokt; Relebohile Ramarumo Purpose – The purpose of this paper is to investigate the impact of organisational culture on job stress and burnout in graded accommodation establishments. The demanding nature of work in the hospitality industry (e.g. long hours and shift work) renders job...

...Graham L. Bradley; Beverley A. Sparks; Karin Weber Purpose – The paper aims to examine the impact of customer-generated negative online reviews on hospitality employees and businesses. It introduces the concept of negative online review stress, or NOR_Stress (occupational stress due to being...

... and naturalistic and centered on career expectations and work‐life issues. Sessions averaged 1 hour and 15 minutes and were conducted by trained graduate students. Findings The paper suggests that long, unpredictable hours create both work‐related and non‐work stress. Further, there is general agreement...

.... Ying‐Wen Liang can be contacted at: stliang@ms4.hinet.net © Emerald Group Publishing Limited 2012 Work values Burnout Organizational citizenship behaviors Extrarole behaviour Hotels Employees Taiwan Stress The plethora of literature on OCBs has led to multiple...

... that frontline employees acted roles at work, which were related to emotional dissonance. Sandiford and Seymour (2002) investigated emotional labor in the public house sector of the UK hospitality industry and reported that employees doing emotional labor had stress in their personal lives. In a recent study...

... Limited 2010 Leadership Stress Hospitality services Cyprus Transformational leadership Managers The investigation of leadership‐related issues is burgeoning. A quick search of the Emerald database revealed almost 29,000 journal articles; and over 1,500 books on leadership indicating...

... section. The final article discussed in this section is that by Rowley and Purcell (2001) . While this article examines a number of causes and strategies relating to employee turnover, it does elaborate on the impact that stress and job burnout have on the employees' intentions to leave...

...R. Murray‐Gibbons; C. Gibbons Purpose The purpose of this paper is to consider the occupational stress experienced by chefs and the moderating influence of coping behaviour and locus of control on stress outcomes. Design/methodology/approach A total of 40 working chefs were surveyed. They were...

...Amarjit S. Gill; Alan B. Flaschner; Mickey Shachar Purpose To examine the impact of transformational‐leadership on job stress (JS) and the impact of (JS) on burnout. Design/methodology/approach Hospitality industry employees were interviewed regarding the type of leadership used...

...Giri Jogaratnam; Polly Buchanan Stress can be viewed as a positive or negative experience in the lives and performance of today's college students. This study examined exposure to stressors among student‐employees (i.e. those enrolled in hospitality programs while concurrently employed...

...Glenn F. Ross Examines mood state stress responses among a sample of Australian hospitality industry employees, together with relevant personality and attitudinal measures. Finds that high work satisfaction was associated with the major prominent mood states of cheerfulness and enthusiasm,whereas...