Keywords: Subjective social class
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Journal Articles
Journal Articles
International Journal of Contemporary Hospitality Management (2022) 34 (3): 1135–1153.
Published: 20 December 2021
...Heewon Kim; SooCheong (Shawn) Jang Purpose This paper aims to examine the interaction effect among the subjective social class, service level and recovery type on post-failure service evaluations (recovery satisfaction and willingness to spread positive word-of-mouth). Design/methodology...

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