... of hotel management companies operating in the USA were surveyed. Different from prior studies that surveyed the US property‐level managers, or European hotel operators, the study surveyed the authors of budget guidelines of US hotel management companies with at least ten units or 1,000 rooms, to discover...

... Emerald Group Publishing Limited 2004 Customer satisfaction Surveys Distribution Market‐oriented firms regard customer satisfaction as one of the most important outcomes of their services. Not surprisingly, the hospitality literature as well as the consumer research literature, contains...

...Zhen Lu; Denise Chiang Limited research exists on the current strategic issues and the strategies utilized by hoteliers of Ontario, Canada. The researchers conducted a pilot study by utilizing an e‐mail survey, attempting to identify the current strategic issues and strategies implemented...

... by potential customers. It aims to determine what information search activities are carried out and what the motivating factors are for these activities. A survey was used to analyse the services offered by restaurants in the city of Zaragoza in the north‐east of Spain. The results of the survey...

... of a consortia to help improve their position. Gives some of the results of a survey of independent operators, which indicates that there are mixed feelings concerning membership. 1. 1a fast food typology for retail outlets selling fast food, which Ball (1996) adapts and presents in his analysis of take...

...Hilary Main Reviews the current uses of IT in the independent sector of the hotel industry by means of a survey in south Wales in 1994. Reveals that only 50 per cent of this sector uses IT and that use is essentially clerical. There are some inherent demographic factors creating a barrier...

...Eddystone C. Nebel; Carl G. Braunlich; Yihong Zhang While much has been written on operational aspects of hotel food and beverage functions, the literature on career paths and background characteristics of successful food and beverage directors is quite sparse. A survey was distributed to all food...

...Gerald Shortt; Hein Ruys The mature age market segment in Australia have increased leisure time and disposable income. Many hotels are trying to increase occupancies,particularly in low season, by attempting to attract this market segment. Reports on a survey of the security needs and perceptions...

... in the study. Advertising Research Surveys USA Hotels MOTEL ADVERTISING: PRACTICES AND THEMES | 1 7 A dvertising practices in the motel industry are evaluated as a whole. Motel Advertising: Practices and Themes Larry S. Lowe and Allen Kruger International Journal of Contemporary Hospitality...