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Keywords: System feature overload
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Journal Articles
Stranded by complexity: how online travel agency feature overload impacts user’s decision postponement and switching intention
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (3): 1069–1091.
Published: 20 February 2026
...Qingxiang An; Ahmet Bulent Ozturk; Murat Hancer; Nan Hua; Katerina Berezina Purpose This study aims to examine how cognitive systems overload (i.e. system feature overload and system complexity) in online travel agencies (OTAs) shapes travelers’ perceived OTA risks (i.e. performance, privacy...
