...Edwin N. Torres Purpose This study aims to expose the challenges associated with theory development and its implementation, as it relates to services marketing and hospitality management. The author summarizes the literature, creates a conceptual model and proposes directions to bridge the theory...

... industry Management Theory ...

... markets. As stated above, there is limited previous research into the role and the importance of DDs in international hotel groups. Therefore, the grounded theory approach (Strauss and Corbin, 1990) was adopted for this exploratory study. Table I outlines aspects of this research methodology...

...Michael Riley; Stuart Jauncey The structure of decision making in hotels is examined. Using three levels of authority and 13 categories of decision a problem of consultation and communication is measured. The degree of structure in the problem is measured using information theory. In the light...