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Keywords: Theory–practice gap
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (1): 41–70.
Published: 03 May 2023
...., 2019). Both of these explanations (the unique nature of services) and the issues related to data, priorities and communication help explain some of the existing theory–practice gap. However, this paper will present additional reasons based on the literature that account for the separation...
