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Keywords: Underdog expectations
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (12): 4158–4175.
Published: 06 November 2025
...Zhuanzhuan Sun; Yanping Yu Purpose Following self-consistency theory, this study aims to explore the implications of underdog expectations for hospitality employees’ service performance, considering self-esteem ( SE ) threat as a mediator and others’ approval of contingent self-esteem ( OACSE...
Includes: Supplementary data
