.../methodology/approach The paper uses value chain analysis to evaluate the sequential chain of primary and support activities. It includes qualitative observations, and assessment of field‐surveyed quantifiable indices and operational and market factors influencing these performance indices. Findings Key...

... and are heavily weighted towards higher tariff properties. Practical implications The study modified Buttle's CRM value chain to analyze hotels' CRM practices. Results of the study provide a source for industry practitioners to compare and benchmark their practices and to obtain useful CRM ideas...

... companies, evaluate and control the overall tourism value chain. This paper attempts to show the usability of value chain concept in the tourism industry to manage and measure the value chain processes. Design/methodology/approach A tourism value chain model with four stages; win order, pre‐delivery...

...Elisa Martin; Peter Williams This paper identifies policies that have played influential roles in shaping British Columbia’s wine tourism value chain. It identifies those policies that have moulded the province’s current approach to wine tourism attraction development and resource protection...