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Journal Articles

Hotel team-oriented human resources practices: conceptualization, scale development and validation

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Wen Yang, Ada S. Lo
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (10): 3427–3450.
https://doi.org/10.1108/IJCHM-01-2025-0045
Published: 04 September 2025
View article titled, Hotel team-oriented human resources practices: conceptualization, scale development and validation
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Includes: Supplementary data
Journal Articles

What makes hotel online reviews credible?: An investigation of the roles of reviewer expertise, review rating consistency and review valence

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Ada S. Lo, Sharon Siyu Yao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2019) 31 (1): 41–60.
https://doi.org/10.1108/IJCHM-10-2017-0671
Published: 14 January 2019
View article titled, What makes hotel online reviews credible?: An investigation of the roles of reviewer expertise, review rating consistency and review valence
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Journal Articles

Building brand relationship quality among hotel loyalty program members

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Ada S. Lo, Holly Hyunjung Im, Yong Chen, Hailin Qu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2017) 29 (1): 458–488.
https://doi.org/10.1108/IJCHM-06-2015-0283
Published: 09 January 2017
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Journal Articles

Customer relationship management for hotels in Hong Kong

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Ada S. Lo, Lawrence D. Stalcup, Amy Lee
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2010) 22 (2): 139–159.
https://doi.org/10.1108/09596111011018151
Published: 09 March 2010
View article titled, Customer relationship management for hotels in Hong Kong
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