...Kavitha Haldorai; Woo Gon Kim; Kullada Phetvaroon Purpose This study aims to investigate the impact of job insecurity (JI) on employee work performance (WP) and service innovation behavior (SIB). It further examines the mediating role of affective commitment (AC) and the moderating role...

... are not independent. The supervisor’s job crafting improves employment relationships, subsequently encourages subordinates’ job crafting and ultimately enhances work engagement and work performance. Practical implications The findings suggested that hospitality organizations should encourage job crafting among...