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Journal Articles

Beyond “tit-for-tat”: understanding employees’ divergent reactions to customer mistreatment

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Lele Fan, Jianfeng Ma, Yancheng Fan, Yang Yang
Journal: International Journal of Conflict Management
International Journal of Conflict Management 1–30.
https://doi.org/10.1108/IJCMA-12-2025-0428
Published: 19 May 2026
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Journal Articles

How and when valueless information sharing undermines team cooperative performance: an interteam perspective

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Jianfeng Ma, Pan Zhang
Journal: International Journal of Conflict Management
International Journal of Conflict Management (2026) 37 (2): 468–495.
https://doi.org/10.1108/IJCMA-06-2025-0205
Published: 01 January 2026
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