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Keywords: Attributed service promotion motives
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Journal Articles
Beyond “tit-for-tat”: understanding employees’ divergent reactions to customer mistreatment
Available to Purchase
International Journal of Conflict Management 1–30.
Published: 19 May 2026
...@jmu.edu.cn 15 12 2025 20 03 2026 11 04 2026 22 04 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Customer mistreatment Attributed service promotion motives Shame Guilt Psychological withdrawal behaviors Customer...
