... and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological withdrawal and customer-directed organizational citizenship behaviors (OCBs). Design/methodology/approach...

...Arathi Krishna; Devi Soumyaja; C.S. Sowmya Purpose Workplace bullying generates various emotions, including shame in the target; these emotions can induce employee silence. However, the role of shame in the relationship between workplace bullying and employee silence, and the individual...

...Noa Nelson; Maor Kalfon Hakhmigari; Neta Horesh Purpose Based on gender role theory, this study aims to test a moderated mediation model in which gender, mediated by shame, affected salary negotiation initiation and writing pay raise justifications before the negotiation moderated gender effects...