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Points out that the last decade has seen the education service go through phases from inertia to turbulence to consolidation; a really radical programme of reform has been enacted. How did the Government manage its programme of reform and achieve almost all of its objectives? Argues that schools and colleges have cloned their organization to match the Government strategy and now face the prospect of alienating their staff in the same way as the Government lost touch with educational stakeholders. Suggests that other features need to become part of these management structures to raise morale.

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