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Volume 11, Issue 3
1 June 1997
International Journal of Educational Management Cover Image for Volume 11, Issue 3
Article Contents
Research Article| June 01 1997

The need for implementing total quality management in education Available to Purchase

Jaideep Motwani;
Jaideep Motwani
Department of Management, Seidman School of Business, Grand Valley State University, Michigan, USA
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Ashok Kumar
Ashok Kumar
Department of Management, Seidman School of Business, Grand Valley State University, Michigan, USA
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6518
Print ISSN: 0951-354X
© MCB UP Limited
1997
International Journal of Educational Management (1997) 11 (3): 131–135.
https://doi.org/10.1108/09513549710164023

Looks at the applicability of total quality management (TQM) in education and some of the concerns addressed in the literature. Explores the different approaches used by several educational institutions in implementing TQM. Suggests a five‐step programming model that any university can use for implementing TQM.

Keywords:
Education, Higher education, Quality, TQM, Universities
© MCB UP Limited
1997
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Suggested Reading

Total quality management – what isn’t it?
Managing Service Quality: An International Journal (February,1995)
Total quality education for superior performance
Training for Quality (March,1995)
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Managing Service Quality: An International Journal (February,1998)
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International Journal of Quality & Reliability Management (November,1999)

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