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Journal Articles
International Journal of Educational Management (2012) 26 (7): 678–695.
Published: 14 September 2012
...Raymond Teo; Geoffrey N. Soutar Purpose The purpose of this paper is to examine the role service quality, satisfaction and commitment play in word of mouth (WOM) formation among adult learners in Singapore. Design/methodology/approach The study used a quantitative survey of 165 adult students...
