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Keywords: Cost of quality
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Journal Articles
International Journal of Educational Management (1996) 10 (1): 30–40.
Published: 01 February 1996
... or some other single component of quality, enjoy success as a result of these efforts, but keep the results hidden from their customers. Such self‐serving efforts violate the goals of quality[ 13 ]. Cost of quality Education Measurement Return on investment Service quality TQM The quest...
