...Fiona Niska Dinda Nadia; Badri Munir Sukoco; Ely Susanto; Ahmad Rizki Sridadi; Reza Ashari Nasution Purpose This study examined organizational change in universities as it relates to discomfort among the organization's members. Design/methodology/approach Using the critical incident technique...

...Jörg Vianden; Tamara Yakaboski Purpose The purpose of this paper is to advance a classification of satisfactory and unsatisfactory critical incidents of student-university relationships at German universities. Design/methodology/approach Using the Critical Incident Technique (CIT), this paper...

...Roediger Voss; Thorsten Gruber; Alexander Reppel Purpose This paper aims to explore satisfactory and dissatisfactory student‐professor encounters in higher education from a student's perspective. The critical incident technique (CIT) is used to categorise positive and negative student‐professor...