...Chi Nguyen Thi Khanh; That Huu Nguyen Purpose This study aims to examine how university social responsibility (USR) global engagement is influenced, and its impact on service quality and “customer” loyalty. There are four determinants of USR global engagement which are responsible education...

... Group Publishing Limited 2010 Students Customer loyalty Higher education Italy Market value In conclusion, a university's value is not based on its buildings, equipment and student revenue streams although these factors each contribute significantly. The value of a university...

... and also the respective level of influence. Universities Corporate image Students Customer satisfaction Customer loyalty Portugal In the last two decades, the higher education sector in Portugal, similar to as happened in the USA and other European countries, has experienced quite profound...

... and/or complementary courses. © Emerald Group Publishing Limited 2005 Universities General management Customer satisfaction Customer loyalty Spain In recent years, Spanish university institutions, as other institutions in their immediate surroundings, have had to face an increasingly competitive...

...Nha Nguyen; Gaston LeBlanc With data collected from 395 students of a business school, investigates the role of institutional image and institutional reputation in the formation of customer loyalty. The results indicate that the degree of loyalty has a tendency to be higher when perceptions of both...