...Burhanuddin Burhanuddin Purpose The purpose of this paper is to develop a measurement model in order to investigate sorts of organizational cultures (OCs) existing in school organizations. Design/methodology/approach This study involved 300 teachers of Primary Schools in the Malang City, East...

..., this is the first application of the MO scale in another context. In addition, the study is centred on the administrative authorities and teaching staff from a personal point of view, self‐evaluation. Practical implications University administrators should take measures to increase and maintain MO...

... may drastically decrease and TQM may be perceived as too expensive for public support. For those implementing TQM, the question is: how do I demonstrate the return on quality investments? The answer lies in measurement. This involves assessing customer need and expectations; producing quality outputs...