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Keywords: Quality function deployment (QFD)
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Journal Articles
International Journal of Educational Management (2016) 30 (3): 326–353.
Published: 11 April 2016
... methodologies with various techniques for analysis through the application of the SERVQUAL; quality function deployment (QFD); interpretive structural modeling (ISM); and path analysis. The SERVQUAL was applied to identify the gap and determine the level of service quality. Following this, QFD, ISM and path...
