...Juliana Borghi Neppel; Vitor Azzari Purpose This research aims to examine how the dimensions of emotional intelligence (EI) affect transformational leadership (TL) as well as the influence of TL on job performance and satisfaction. Design/methodology/approach We conducted descriptive...

...Samuel Nii Boi Attuquayefio; David Aboagye-Darko; Amanda Quist Okronipa Purpose Through the lens of the information systems success model, self-determination theory, and TAM2, this study proposes and tests an integrative model to investigate students’ satisfaction with the use of e-learning...

...Habibullah Jimad; Roslina Roslina; Yuningsih Yuningsih Purpose This study aims to investigate the implementation of flexible working arrangements and satisfaction, family work conflicts and the performance of educators. The potential benefits of FWA implementation for life balance highlight...

... the techniques of Partial Least Squares Structural Equation Modeling and Importance-Performance Matrix. Findings Expectation confirmation was found to have a positive relationship with perceived usefulness, flow experience, learning self-efficacy and satisfaction with MOOCs. Perceived usefulness, flow...

... least squares structural equation modelling is used to analyse data obtained from a survey of 231 postgraduate students in Malaysia. Findings The findings indicate that there is a significant relationship between price value and both student satisfaction and student loyalty. There are also strong...

... the students' perspective is indispensable. Further, as a pioneer in examining OLQUAL outcomes in the online education context, we assert that satisfaction, trust and loyalty is a global assessment that follows the evaluation of OLQUAL. A model that delineates the perceived OLQUAL and its relationship...

...Ana Junça Silva; Pedro Abreu; Sílvio Brito Purpose This study draws on the Job Demands-Resources (JD-R) model to analyze if (1) social and organizational resources impact students' satisfaction, via academic engagement, and (2) psychological capital moderates the mediating path. Design...

...Khaldoun Mohammad Hamdan; Ahmad M. Al-Bashaireh; Zainab Zahran; Amal Al-Daghestani; Samira AL-Habashneh; Abeer M. Shaheen Purpose This study aimed to investigate Jordanian university students' interaction, Internet self-efficacy, self-regulation and satisfaction regarding online education during...

... and on the satisfaction of the members of the educational community at 80 Spanish preschools, primary and secondary schools in different autonomous communities. Findings The analyses performed show conclusive results regarding the impact of ISO:9001 standards on teachers' involvement in improving the school's climate...

...Reza Ebrahimzadeh Pezeshki; Mehdi Sabokro; Negar Jalilian Purpose The present study seeks to design an index model of satisfaction among Iranian students who are studying at public universities in this country. Design/methodology/approach In this research, data were collected in two stages...

...Eugénia de Matos Pedro; Helena Alves; João Leitão Purpose The purpose of this paper is to identify the effects of students’ satisfaction with services on quality of academic life (QAL), formed by cognitive and affective components; and to assess the mediating effect of QOL components (cognitive...

...’ satisfaction with EDR adoption. Design/methodology/approach Principals from 208 Israeli schools (grades 1-9) completed anonymous self-report questionnaires about the factors motivating their decision to implement EDRs and their satisfaction with these reform programmes in their schools. Validity...

... reports the results of an exploratory study of 15 tertiary education students at three German universities. Findings Participants perceive satisfaction and dissatisfaction stemming primarily from their courses of study, their interactions with faculty, and their perceptions of administrative...

...Masood A. Badri; Jihad Mohaidat Purpose – The purpose of this paper is to validate the direction and strength of the relationships between school reputation, parental satisfaction and parental loyalty. Design/methodology/approach – The paper reports the findings of a survey of 806 parents...

...Raymond Teo; Geoffrey N. Soutar Purpose The purpose of this paper is to examine the role service quality, satisfaction and commitment play in word of mouth (WOM) formation among adult learners in Singapore. Design/methodology/approach The study used a quantitative survey of 165 adult students...

... the characteristics of a learning organization and satisfaction with performance in teaching and research activities. Design/methodology/approach A survey method was used in a sample of 400 academicians with a return rate of 214 (53.5 per cent). Watkins and Marsick's and Marsick and Watkins's learning...

...Kåre Skallerud Purpose This study aims to investigate the direction and strength of the relationships between school reputation, parent satisfaction and parent loyalty. Design/methodology/approach The paper reports the findings of a survey of 325 parents from three primary schools across...