...”, “class duration” and “student qualification”, that influence student intention to pursue online education. Sentiment analysis shows that students have positive sentiment coupled with trust towards online education. Text mining shows that “mode of class”, “time or duration of class” and “quality...

... of information published online, HEIs have to use automatic techniques to search for patterns instead of analysing such information manually. The present paper uses text mining (TM) and sentiment analysis (SA) to study online reviews of IS about their HEIs. The paper studied 1938 reviews from 65 different...