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Keywords: Service failure
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Journal Articles
International Journal of Educational Management (2020) 34 (1): 45–55.
Published: 29 August 2019
...Steven Kayambazinthu Msosa; Jeevarathnam P. Govender Purpose Providing quality service is the goal of many service providers and higher education institutions are not exceptional. However, service failure may occur from time to time which may eventually lead to customer dissatisfaction...
