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Keywords: Service quality gap analysis model
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Journal Articles
International Journal of Educational Management (2017) 31 (4): 430–444.
Published: 08 May 2017
... quality gap analysis model One area in the service literature that has received considerable attention is the conceptualisation of service quality (Parasuraman et al., 1985, 1988, 1991, 1994 ; Zeithaml et al., 1993, 1996 ; Spathis et al., 2004 ; Keiningham et...
