...Marilyn M. Helms; Ashley B. Williams; Judy C. Nixon Total quality management (TQM) programs have been popularized for changing the culture and performance of service and manufacturing firms. These ubiquitous techniques have also been applied to educational settings to improve administrative...

...Lachlan E.D. Crawford; Paul Shutler Total quality management (TQM), a management philosophy developed for industrial purposes, is now attracting increasing attention in the field of education. Different interpretations of TQM in industry, however, may result in contrasting outcomes when TQM...

...Jaideep Motwani; Ashok Kumar Looks at the applicability of total quality management (TQM) in education and some of the concerns addressed in the literature. Explores the different approaches used by several educational institutions in implementing TQM. Suggests a five‐step programming model...

...Paula Y.K. Kwan Points out that recent discussion has centred on the application of total quality management (TQM) in education. Most writers appear inclined to suggest that TQM is a unique solution for effective school management. Nonetheless, TQM was initiated in the manufacturing sector and its...

...L. David Weller, Jr Argues that the quest for quality is international in scope, with many nations adopting the total quality management (TQM) principles as a way of achieving educational reform. Early indicators of TQM’s success are increases in student achievement, student self‐concept...

... Limited 1995 Academic staff Customer satisfaction Higher education Quality assurance Students TQM Quality and in particular quality in teaching is on the lips of every senior manager in higher education. Indeed current initiatives require that an awareness of the issues associated...

... quality planning. Also cites classical organizational facets such as structure, culture, human resource management and leadership as being among the determinants of TQM success –concentration on these key matters attenuates the importance of the method of implementation. Argues that to disregard...

... institutions are aligned with a service organisation model and the resultant implications for the development of a TQM culture are outlined. These issues include the emphasis on a team ethos,a greater focus on the marketplace, the identification of customers, the pursuit of continuous improvement...