Keywords: Zero defects
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Journal Articles
International Journal of Educational Management (1999) 13 (2): 67–73.
Published: 01 April 1999
... with “zero defects”. This may lead to a teaching and learning process which focusses exclusively on achieving good examination results. This is contrasted with a second interpretation of TQM as a never‐ending cycle of improvement in the system of production. In the context of education, this may lead...

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