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Volume 5, Issue 4
1 April 1992
International Journal of Health Care Quality Assurance Cover Image for Volume 5, Issue 4
Research Article| April 01 1992

Identifying the Benefits of TQM Projects

Ernie James
Ernie James
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6542
Print ISSN: 0952-6862
© MCB UP Limited
1992
Int J Health Care Qual Assur (1992) 5 (4)
https://doi.org/10.1108/09526869210016889

Takes initial stock of the benefits that have accrued as a result of five TQM projects carried out in Worthing District Health Authority. Categorizes benefits in terms of the organization, the customer, the employee and benefits in overcoming difficulties.

Keywords: CONSUMER ATTITUDES, BENEFITS, EMPLOYEE ATTITUDES, TQM
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© MCB UP Limited
1992
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