Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments – facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organisations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.
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1 November 2002
Research Article|
November 01 2002
Assessment of facilities management process capability: a NHS facilities case study Available to Purchase
Dilanthi Amaratunga;
Dilanthi Amaratunga
Research Fellow, Research Centre for Built and Human Environment, School of Construction and Property Management, The University of Salford, Salford, UK
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Richard Haigh;
Richard Haigh
Research Assistant, Research Centre for Built and Human Environment, School of Construction and Property Management, The University of Salford, Salford, UK
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Marjan Sarshar;
Marjan Sarshar
Director of Construct IT, Research Centre for Built and Human Environment, School of Construction and Property Management, The University of Salford, Salford, UK
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David Baldry
David Baldry
Lecturer, Research Centre for Built and Human Environment, School of Construction and Property Management, The University of Salford, Salford, UK
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Publisher: Emerald Publishing
Online ISSN: 1758-6542
Print ISSN: 0952-6862
© MCB UP Limited
2002
Int J Health Care Qual Assur (2002) 15 (6): 277–288.
Citation
Amaratunga D, Haigh R, Sarshar M, Baldry D (2002), "Assessment of facilities management process capability: a NHS facilities case study". Int J Health Care Qual Assur, Vol. 15 No. 6 pp. 277–288, doi: https://doi.org/10.1108/09526860210442047
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