Issues

Literati Club

Awards for Excellence

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Editorial

Working smarter or harder?

Sue Jackson
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The impact of the Balanced Budget Act of 1997 on Medicare in the USA: the fallout continues

Patrick A. Rivers; Kai‐Li Tsai
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Assessment of facilities management process capability: a NHS facilities case study

Dilanthi Amaratunga; Richard Haigh; Marjan Sarshar; David Baldry
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Quality control circles in the Veterans Administration hospital

Cem Canel; Sukran Kadipasaoglu
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An empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting

Mahmoud M. Yasin; Linda W. Zimmerer; Phillip Miller; Thomas W. Zimmerer
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Transforming a run down general practice into a leading edge primary care organisation with the help of the EFQM excellence model

Sue Jackson; Richard Bircher
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