Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers Available to Purchase

Dr. Anchal Gupta is Assistant Professor in Apeejay School of Management, Delhi, India. Her interest is in Supply Chain Management, Logistics Management and Service Quality Management. She has published research papers in journals such as International Journal of Productivity and Performance Management, Management of Environment Quality, Global Business Review etc.

Dr. Rajesh Kumar Singh is Professor in Operations Management Area at Management Development Institute (MDI), Gurgaon, India. His areas of interest include Supply chain management, Industry 4.0, Circular Economy. Currently he is serving as Associate Editor to International Journal of Consumer Studies (Wiley) and International Journal of Global Business and Competitiveness (Springer). He is also in Editorial Board of Journal of Supply Chain Management Systems, Operations Management Research Journal, Journal of Asia Business Studies and Vision-The Journal of Business Perspective. He has also worked as Guest Editor for special issues of Resources, Conservation and Recycling, Sustainable Production and Consumption, Competitiveness Review, Journal of Modelling in Management, Administrative Sciences, Global Journal of Operations and Strategic Sourcing etc. He has published research papers in reputed international/national journals and conferences. He has published papers in journals such as Annals of Operations Research, Resources, Conservation and Recycling, Journal of Cleaner Production, Production planning and Control, International Journal of Production Research, Applied Soft Computing, Clean Technologies and Environmental Policy, Industrial Management and Data Systems, Singapore Management Review, International Journal of Productivity and Performance Management, Benchmarking: An International Journal, Journal of Modelling in Management, Competitiveness Review: An International Business Journal.

Dr. K. Mathiyazhagan working as a chairperson – Research Centre/ Associate Professor, Thaigarajar School of Management, Madurai, Tamil Nadu. He is an associate editor in Management Decision (Emerald) impact factor 4.9 and Environment, Development and Sustainability Journal – Springer with an impact factor of 3.2 and has more than 3,000 research citations. Editing special issues in Journal of Business Logistics (JBL), International Journal of Physical Distribution and Logistics Management (IJPDLM), International Journal of Logistics Management (IJLM), Sustainable Production and Consumption (Elsevier), Socio-Economic Planning Science (Elsevier). His publications are in IJPE, IJPR, PPC, IEEE TEM, JCP, RCR, IJAMT etc. Also, he is an editorial member in many reputed journals. One of his papers was awarded as Excellence Citation Award by Emerald Publisher Ltd. In addition, he is editing international books on Blockchain and Lean-Green and Society 4.0 in Elsevier, Taylor and Francis, Springer publishers. He is a visiting faculty at the University of Rome Tor Vergata, Italy. Active reviewer of more than thirty reputed international journals and organized two international conferences and workshops. Received best reviewer certificate from reputed journals. He supervised more than 10 undergraduate and 3 postgraduate and 3 PhD scholars. Edited many international conference proceedings in springer's publisher. His research interest is Green Supply Chain Management; Sustainable Supply Chain Management; Multi-Criteria Decision Making; Third Party Logistic Provider; Sustainable Lean Manufacturing, Public Distribution System; Lean Six Sigma. He is having more than 10 years of research and teaching experience.

Dr. Pradeep Kumar Suri is serving as a Professor in the Delhi School of Management, Delhi Technological University (DTU). He is originally from the 1986 batch of the Indian Statistical Service. Prior to joining the DTU in 2012, he served as Senior Technical Director at the National Informatics Centre (NIC), Government of India. He joined NIC during 1993, where he served in different capacities during the life cycle of several ICT-based projects in the agriculture and allied sectors. In particular, He has been the NIC National Co-ordinator for establishing Agriculture Marketing Information System Network (AGMARKNET) linking about 3,000 agriculture produce wholesale markets in India. The system has created opportunities for developing ICT enabled supply chains for various agricultural commodities. He is PhD in Management from IIT Delhi. He has publications in both national and international journals and providing consultancy support to Government and UN FAO.

Dr. Yogesh K. Dwivedi is a Professor of Digital Marketing and Innovation and Founding Director of the Emerging Markets Research Centre (EMaRC) at the School of Management, Swansea University, Wales, UK. Professor Dwivedi is also currently leading the International Journal of Information Management as its Editor-in-Chief. His research interests are at the interface of Information Systems (IS) and Marketing, focusing on issues related to consumer adoption and diffusion of emerging digital innovations, digital government, and digital and social media marketing particularly in the context of emerging markets. Professor Dwivedi has published more than 300 articles in a range of leading academic journals and conferences that are widely cited (more than 28 thousand times as per Google Scholar). He was recently named on the annual Highly Cited Researchers™ 2020 list from Clarivate Analytics. Professor Dwivedi is an Associate Editor of the Journal of Business Research, European Journal of Marketing, Government Information Quarterly and International Journal of Electronic Government Research, and Senior Editor of the Journal of Electronic Commerce Research. More information about Professor Dwivedi can be found at: http://www.swansea.ac.uk/staff/som/academic-staff/y.k.dwivedi/.