...Patricia J. Daugherty; Haozhe Chen; Bruce G. Ferrin Purpose The purpose of this paper is to examine how organizational structural factors (namely decentralization, formalization, and specialization) influence a firm's logistics service innovation capability and firm performance. Design...

... relationships between organizational units, the process perspective is detached from organizational structures. By looking at business activities traditionally associated with marketing and SCM, the perspective is also extended to include customers and suppliers within the supply chain. Most...