...Christopher Faires; Haozhe Chen; Robert E. Overstreet; Patricia Daugherty Purpose This study extends supply chain risk management concepts to the context of product returns management. With increasing return volumes, exploring the associated risks is essential for improving returns management...

...Haozhe Chen; Kenneth Anselmi; Mauro Falasca; Yu Tian Purpose The field of returns management has become an important supply chain management topic. The purpose of this paper is to develop a conceptualization of returns management orientation (RMO), a topic that has been largely ignored...