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Keywords: Returns management orientation (RMO)
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Journal Articles
The International Journal of Logistics Management (2017) 28 (2): 251–265.
Published: 08 May 2017
...Haozhe Chen; Kenneth Anselmi; Mauro Falasca; Yu Tian Purpose The field of returns management has become an important supply chain management topic. The purpose of this paper is to develop a conceptualization of returns management orientation (RMO), a topic that has been largely ignored...
